Here are a few answers to some of the most common questions.
If you don't find your question listed below, you can always send us an email at firstname.lastname@example.org or click here to contact us.
How long is the delivery time for slide on campers?
Usually around three months unless we have in stock. If we do have the model you require in stock since they don't need to be registered you can collect same day payment received.
How long does it take to set up a slide on camper?
If you would like to set up whilst on your vehicle it is a simple case of unlatching the four corner latches and using the remote raise the roof and attaching the entry steps. This only takes two or three minutes. Allow another five minutes if you need to remove the camper from your vehicle. In this instance you will need to remove/unfasten all equipment used to secure the camper to your vehicle such as turnbuckles. Wind down the four jacks/stabiliser legs ensuring the camper is level and well clear of your tray or well and drive your vehicle away.
Can I be inside my Camper when it is not on my vehicle?
Of course but common sense will prevail:
The unit should be parked on a solid, reasonably level surface. It is required for correct operation of your refrigerator.
All persons, pets and property are clear of the Camper while the leveling system (jacks/legs) are in operation.
How do you raise the roof?
Each unit comes with electric roof lift and a remote control. The roof can be raised very easily and in around 15 seconds.
What type of warranty do you offer?
Every Palomino carries a one year warranty and each appliance is warranted by its’ manufacturer for varying periods. It is very important that you review all the literature provided in the Owner’s packet that comes with every Palomino. If you have any questions regarding the operation of the appliances in your unit please contact us.
How do I get spare parts?
We carry a complete range of spares to cover all models. We also have several types of fitting kits available. Please see our Accessories page.
Who do you recommend to insure the camper with?
We have found CIL insurance have many benefits and very competitive rates.
If you choose CIL please quote the reference number 56984138 which identifies Palomino RV Australia on their database and speeds up the process.